Ahead Armor Cases guarantees its entire case line for two years from the original date of purchase (original sales receipt required). This warranty covers the product for the original owner against defects in materials and workmanship. If the product ever fails--during the
warranty period--due to a manufacturing or material defect, then AHEAD will replace with like product at our discretion. This warranty does not cover damage caused by normal wear and tear, accident, improper use, or the natural break down of colors and materials over time.
To expedite the replacement, we need 3 things. Please take a close up photo of the problem area, a full shot of the whole case, and a picture showing the sizing label with model number and e-mail them to:
We will also need a copy of the original sales receipt emailed or faxed to us at 818-727-1126
After receiving this, and we can clearly see that it is a manufacturers defect (Not Wear and
Tear) we will ship it to the dealer or customer at no charge and the dealer can keep the old case. If we choose to receive the case back for further inspection, the shipping charges to
Big Bang Distribution will be at the customers expense.